Refund Policy
Last updated: 25 July 2026
The short version: if Recallo isn't for you, email contact@recallo.com within 30 days of purchase and we refund the full USD 90. No reason required and no form to complete.
1. What is covered
This policy applies to the one-time USD 90 Recallo lifetime licence purchased through our website. It covers the full purchase price, including any tax charged at checkout.
2. The 30-day window
The window runs for 30 calendar days from your payment confirmation email. A request sent on day 30 is accepted. After that it falls outside this policy, though you may still write to us — see section 6.
3. How to request
- Email contact@recallo.com from the address you purchased with.
- Put "Refund request" in the subject line.
- Include your order number from the confirmation email.
That is all. We do not ask you to justify the request, complete a survey, or speak to anyone first.
4. How long it takes
| Stage | Timing |
|---|---|
| We acknowledge your email | Within 2 business days |
| We submit the refund to the payment processor | Within 5 business days of your request |
| Funds appear on your statement | Typically 5–10 business days after submission, depending on your bank |
Refunds go to the original payment method. We cannot refund to a different card or account.
5. What happens to your account
When a refund is issued your licence ends and access to the app is withdrawn. Before processing it we offer you a CSV export of your full score history, so you keep your record. Your account data is then deleted in line with our Privacy Policy.
6. Requests after 30 days
Outside the window we are not obliged to refund, but we would rather fix a genuine problem than keep money from an unhappy customer. If the app is not working as described, if you were charged twice, or if the purchase was made in error, write to us and explain. We review these individually and in good faith.
7. Duplicate and unauthorised charges
If you were charged more than once for the same licence we refund the duplicate in full as soon as it is confirmed, regardless of the 30-day window. If you believe a charge was unauthorised, contact us before opening a dispute with your bank — we will normally resolve it faster than a chargeback.
8. Purchases made elsewhere
If you bought Recallo through a third-party app store rather than our website, that store's refund policy applies and you must request the refund from them. We will point you in the right direction if you are unsure.
9. Statutory rights
This policy sits alongside your legal rights and does not replace them. Consumers in the European Union and United Kingdom have a statutory right to withdraw from a distance contract within 14 days; where digital content is supplied immediately with your express consent that right may not apply, but our 30-day policy is more generous than the statutory minimum, so you may simply rely on it. Consumers elsewhere keep whatever rights local law provides.
10. Abuse
We reserve the right to decline a refund where there is clear evidence of abuse, such as repeated purchase-and-refund cycles from the same person. This is not applied to customers who simply change their mind.
11. Contact
M. R. Viana
Rua Israel (Rua Proj. 20), 1 — Sala 39, Jardim São Cristóvão, São Luís/MA, 65056-420, Brazil
Company registration: 63.867.431/0001-70
Email: contact@recallo.com
Support hours: Monday to Friday, 9:00–17:00 (BRT, UTC-3)