Shipping & Delivery
Last updated: 26 July 2026
Recallo is software, not a parcel. There is nothing to post, nothing to track and no courier involved. You are never charged a delivery fee, and there is no address for us to ship to.
1. How you receive Recallo
Immediately after your payment is confirmed, we send an email to the address you used at checkout. That email contains your access details and the links to install the app on iOS and Android or to open it in a browser. In ordinary circumstances it arrives within a few minutes.
2. Where it works
One purchase covers you on every supported platform — iPhone, iPad, Android phone and tablet, and any modern desktop browser. You do not buy the app again for a second device. Sign in with the same email and your score history follows you.
3. If the email has not arrived
Check your spam or promotions folder first, and search your inbox for "Recallo" — automated messages are filtered more often than people expect. If it is genuinely missing, write to contact@recallo.com from the address you paid with, or tell us which address you used. We resend access manually, and we do not ask you to pay again while we sort it out.
4. Delays
Delivery is automatic, so the usual cause of a delay is a mistyped email address at checkout. A payment held for review by the payment processor can also postpone delivery by a few hours. Either way, contact us and we will find the order.
5. International customers
Recallo is available worldwide. Because nothing physical crosses a border, there are no customs charges, import duties or handling fees of any kind. Your bank may apply its own currency conversion, which is between you and your bank.
6. No physical goods
We do not sell, stock or dispatch any physical item — no discs, no printed material, no packaging. If you are ever offered a physical Recallo product, it did not come from us.
7. Losing access
Your purchase is one-time and permanent. If you change phone, reinstall the app or lose the original email, install it again and sign in with the same address. Nothing expires and nothing needs to be repurchased.
8. Refunds
Delivery and refunds are separate matters. If you want your money back, see our Refund Policy.
9. Contact
M. R. Viana
Rua Israel (Rua Proj. 20), 1 — Sala 39, Jardim São Cristóvão, São Luís/MA, 65056-420, Brazil
Company registration: 63.867.431/0001-70
Email: contact@recallo.com